The Snug Baby Company privacy policy terms of service

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The Snug baby Company values our customers and respects your privacy. This privacy policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. By providing your personal information to The Snug Baby Company, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our Website or place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We also maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

We may use your personal information in the following ways:

• To process and fulfill your order, including sending you emails to confirm your order status and shipment;
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
• To administer and fulfill our contests and other promotions;
• To help us learn more about your shopping preferences;
• To help us address problems with and improve our site design, products and services;
• To enhance your shopping experience through our Website;
• To analyze trends and statistics;
• To protect the security or integrity of our Website and our business; and/or
• To contact you if necessary.
• We may provide you with marketing materials, promotional and/or content via online social platforms, websites, phone, text/SMS, postal mail, facsimile, or email, as permitted by applicable law.

We may share your personal information in the following ways:

• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• We may share your information when we team up with another company to jointly offer or provide products, services, contests, or promotions to our customers.
• We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Caden Lane and others.
• The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The Snug Baby Company wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting us as described in the section below entitled, "How do I contact you?"

Please be sure to include your full name and the email address you used when you registered with or made a purchase from The Snug Baby Company. If you ask us to remove your name and address from all or certain promotional lists, we will maintain your name on a “do not contact” list so that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from The Snug Baby Company .

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

The Snug Baby Company is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to contact@thesnugbabycompany.com

We use "cookies," which are small data files that are stored on your computer’s hard drive when you visit a website or app. Cookies enable you to shop on our Website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain Website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our Website, track your orders, tract cart activity, and monitor and maintain information about your use of our Website.

For questions about our Privacy Policy, as well as any questions about The Snug Baby Company LLC  including questions about receiving promotional communications, to update your personal information, or to place an order, you can contact Caden Lane by email or postal mail:

The Snug Baby Company LLC

95 Flock Road

Colts Neck, NJ 07722